Refund policy

Your right to cancel
You can cancel your order for any reason within 14 days of receiving it. Email contact.bedside@gmail.com with your order number to tell us. You then have a further 14 days to send the items back.

Sealed products
For health and hygiene reasons, supplements can only be returned if the seal on the pot is unbroken and the product is unused. Once a pot has been opened or its seal broken, the right to cancel no longer applies, unless the product is faulty.

How to return
Email us first at contact.bedside@gmail.com. We'll confirm, and you send the unopened items to: Bedside, 49 Station Road, Polegate, East Sussex, BN26 6EA, United Kingdom. Unless the item is faulty or we sent the wrong thing, you pay the return postage. We recommend a tracked service, as we can't refund items that don't reach us.

Refunds
We refund you within 14 days of receiving the returned items, to your original payment method. If you cancel a whole order, we also refund the standard delivery cost you paid.

Damaged, faulty or wrong items
Check your order when it arrives. If anything is damaged, faulty or not what you ordered, email us within 30 days with your order number and a photo, and we'll send a replacement or give you a full refund. You don't need to return it unless we ask.

Lost parcels
If your order hasn't arrived within 10 working days of dispatch, email us and we'll look into it with Royal Mail.

These rights are in addition to your statutory rights under UK consumer law.